Shipping Policy
At Vape Craze, we are committed to providing reliable and timely delivery services across Pakistan. This Shipping Policy explains our shipping procedures, charges, delivery timelines, and other important details.
For any questions regarding shipping, please contact us at contact@vapecraze.pk.
1. Processing Times
All orders are processed within 0-1 working day after confirmation. Orders received before 3:00 PM on working days are generally processed the same day.
2. Shipping Charges
We apply a flat-rate shipping fee of Rs. 250/- for deliveries across Pakistan. This fee ensures safe handling and timely delivery of your products.
3. Local Pickup (Lahore)
Customers in Lahore can choose to collect their order directly from our store:
Lahore Outlet:
Pickup Options:
- Place your order online and select “Store Pickup” at checkout.
- Visit our store to purchase products in person.
4. Delivery in Lahore
All orders within Lahore include the flat shipping fee of Rs. 250/-.
Same-Day Delivery: Available in most areas of Lahore. Please call in advance to arrange same-day delivery.
Next-Day Delivery: Available throughout the city.
5. Delivery Across Pakistan
We deliver to all major cities and towns in Pakistan. Some of the key cities include Karachi, Islamabad, Faisalabad, Multan, Peshawar, Quetta, Hyderabad, and many more.
Delivery Fee: Rs. 250/- per order
Delivery Time:
- Major cities: 1-2 working days
- Smaller towns & rural areas: 1-3 working days
Note: Delivery to remote areas may occasionally take longer.
6. International Shipping
Currently, we only ship within Pakistan. International customers can place orders for delivery to friends or family residing in Pakistan. Please contact us for assistance.
7. Shipping Delays
Although we aim for prompt delivery, certain factors may cause delays:
- Holiday Seasons: High demand during Eid or public holidays may delay deliveries.
- Stock Availability: If an item is out of stock, we will notify you promptly and provide alternatives.
- Courier Delays: Third-party courier disruptions, such as accidents or vehicle breakdowns, may impact delivery times.
8. Tracking Your Order
You can check your order status by:
- Contacting us at contact@vapecraze.pk with your order number.
- Calling our customer support team.
We will provide updates and assist you in tracking your shipment until it reaches you.
9. Contact Us
For any shipping-related inquiries:
Email: contact@vapecraze.pk
Website: vapecraze.pk