At Vape Craze, we are committed to providing high-quality products and ensuring your satisfaction. This Return & Refund Policy explains the terms and procedures for returning items and obtaining refunds for purchases made through vapecraze.pk.

If you have any questions or require clarification, please contact us at contact@vapecraze.pk.

1. Returns Policy

We accept returns and exchanges for products that are faulty or damaged. Requests for exchanges must be made within 3 days of receiving your order.

To initiate a return, please contact our customer support team with your order details and the reason for the return.

2. Conditions for Returns

All returned items must meet the following requirements:

  • The customer is responsible for the cost of return shipping.
  • Original shipping charges are non-refundable.
  • Packaging must be sealed, intact, and undamaged.

Items that do not meet these requirements may not be accepted for return.

3. Warranty for Electronics

All electronic devices sold through Vape Craze are eligible for a seven-day checking warranty starting from the date of delivery.

Important: The warranty is void if the product shows external damage caused by accidents, drops, or misuse.

4. Damaged or Faulty Items

If your order arrives damaged or faulty, please contact us immediately at contact@vapecraze.pk. We will guide you through the return or exchange process to ensure a swift resolution.

5. Items Not Eligible for Return

Due to hygiene and health regulations, the following items cannot be returned or exchanged unless they are faulty:

  • Vapes, Pods, Tanks, and other hardware that have been used
  • Opened E-liquids

6. Sale and Clearance Items

  • Items purchased on regular or seasonal sale are eligible for return if faulty.
  • Items purchased on clearance sale are not eligible for return or refund unless damaged or defective.

7. Refund Options

Refunds will typically be issued in the form of:

  • Store Credit / Voucher: Can be used for future purchases on vapecraze.pk

We may also offer alternative solutions at our discretion depending on the situation.

8. Contact Us for Returns

To request a return or exchange, or if you have questions about this policy, please contact:

Email: contact@vapecraze.pk
Website: vapecraze.pk

Our team will assist you promptly and ensure a smooth process for returns or exchanges.